What RIGHT does a Client have?

Do they have the right to shout at us?
Do they have the right for "not-reading" properly?
Do they have the right to be bastard?
Do they have the right to be an ass-hole?
Do they have the right to be the KING?

I was pissed with one of my client today.... because he literally start shouting the moment I pick up the call......

I don't even have a chance to LISTEN or DEFEND MYSELF!

At the end...... he SNAP on things because his client snapped on him.....
But... he can't defend himself... because he didn't read the DAILY REPORT we FURNISHED HIM!

Damm it! He don't read... so he can't defend himself... because he didn't know what was going on...

I let him shout la....... till one point he thought the line was cut-off.... because I was just being SILENT.

After he finish "talking".... I told him that its neither my fault nor his...... its the END-USER's issues...... and he asked why I didn't tell him.......

I feel like telling him.... "Read-The-F**King-EMAIL".......!!!!!

Aaaaaaaaaaaaarrrrrrrrrgggggggggggghhhhhhhhhhhhhhh...........

Then I wonder if this Project is worth......
Then I calm down...... I just need to remind myself to look at the bottom line.......!!!!!

Okay...... I had let off my Steam......... !!!!!!!

Ya, but please share with me...... is this FAIR?????