Let me share the scenario.... and also hence why the title of my post...
My tech manager is in East Malaysia for quarterly preventive maintenance for a client. So, as usual, schedule is always planned, and its very tight. So, there's no room for FLIGHT CANCELLATION or CHANGE OF TIME.
Oh well, but, MAS WINGS managed to do that. And, guess what, he supposed to fly at 10am from Tawau to Sandakan. And, at 8.45am, MAS WINGS messaged him and informed him about the flight cancellation!
For God sake, he was already in airport by then; and walking towards the check-in counter!
Guess what's their offer to the cancellation? I spoken to the counter person (my colleague was so pissed that he called me, and let me talk to that guy... )
The stupid guy told me these:-
Our contract / responsibility is only to bring you from Point A to Point B.
And, there are only 2 options now:-
1 - We give you taxi voucher to take you from Sandakan to Tawau
2 - You wait for 5pm's flight.
Problems are:-
1 - My tech manager have a connecting flight from Sandakan to KK at 3pm via Air Asia.
2 - He need to visit a customer site BEFORE the flight.
So I told Mr A, the stupid guy at the counter.... "Fine, you get him to Point B, as promised time, before 11am! "
Guess what's his response?
You only have these two choices, if you want to complain, complain to our Management.!
And I told him, Okay, I will. And, btw, you are working for the most useless airlines!
Now, why my post tittle...
A taxi ride from Tawau to Sandakan will cost them RM350, and its payable to THIRD PARTY. So, if they had allowed my colleague to change his ticket from Tawau direct to KK., it cost them ALMOST NOTHING!
So, they rather throw away their RM350, and at the same time get a very unhappy customer. (Actually not only one unhappy customer... they forgotten about the power of SOCIAL MEDIA!).
I told u before and I will tell u again, MAS is a fucked up company. Since 2009 (when they really fucked up my NZ-Msia flights) - I have vowed never to fly with them. I will only fly SIA or Brunei Air now.
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